TeleNet is excited to share significant organizational changes and advancements in technology that position the company for accelerated growth and enhanced client results. These updates include key appointments to our management team and a deepened commitment to integrating Artificial Intelligence to enhance our services.
Strategic Management Roles to Enhance Efficiency and Results
To maximize operational efficiency and accelerate the achievement of organizational goals, TeleNet has expanded and filled new leadership roles. Kendra Reynolds, Chief Operations Officer (COO), commented on the appointments: “Moving Paisley and Tim into these critical roles, and bringing on Rafael to lead our finance function, will allow TeleNet to be more effective and strategic in our execution. This shift is specifically designed to increase results for our clients and further improve our customer satisfaction.”
Our New Management Team Members:
| New Role | Name | Focus Areas |
| Director of Finance | Rafael Valles | Directing all financial operations, including budgeting, forecasting, and cash flow management. He is also skilled in financial reporting and metrics preparation for executive decision-making. |
| Director of Workforce Management | Paisley Brugh | Overseeing staffing, recruiting, and taking on significant responsibilities for production management. Paisley will focus quality output, with TeleNet’s operational supervisors reporting directly to her. |
| Director of Strategic Initiatives | Tim Goodwin | Leading the company’s most forward-thinking projects, leveraging Artificial Intelligence (AI) and Business Intelligence (BI). Tim will also continue to manage the quality assurance team and assist our organization in making data-driven decisions. |
Accelerating Success with Advanced AI Integration
TeleNet is strategically increasing its focus on leveraging Artificial Intelligence (AI) to enhance aspect of our service delivery. This high-level initiative is designed to maximize productivity and streamline complex workflows, ensuring we remain at the cutting edge of the industry.
Gregg Garrett, Chief Executive Officer (CEO), emphasized the importance of this commitment: “Our investment in AI is about delivering smarter, faster, and more effective solutions. This commitment ensures TeleNet remains a leader in creating powerful, revenue-generating strategies for our clients.”
Our key AI focus areas include:
- Enhance Quality Assurance: Integrating sophisticated AI tools to increase efficiency of our quality process and accelerate the speed of delivering high-quality leads to our client’s sellers.
- Drive More Effective Communication: Utilizing AI to enhance internal and external communication channels, ensuring faster, more efficient interactions with accountability on next steps.
- Increase Results with Data-Driven Decisions: Employing AI-driven analytics and predictive modeling to sharpen our lead generation targeting, optimize sales outreach, and drive higher conversion rates.
TeleNet Recognized for Industry Excellence
Our ongoing commitment to providing valuable information and driving client success continues to earn TeleNet industry-wide recognition. We are proud to announce that we are an award-winning company on Clutch.
We encourage everyone to check out our reviews and services on Clutch and contact us to learn more about how TeleNet can drive results for your business.
Recent Clutch awards include:
- Top Demand Generation Marketing Company in 2024
- Top Sales Outsourcing Company in Atlanta for 2025
- Top Lead Generation Company in Atlanta for 2025
About TeleNet:
TeleNet is an expert in developing effective lead and sales development strategies. Our company was created around a single focus: providing businesses with valuable information they can trust. Keeping this promise is how we’ve helped countless companies build their sales pipeline and increase revenue from their B2B marketing investment.