Delivering exceptional results requires a team effort. While our lead and sales development representatives (LDRs and SDRs) are the voice of our clients within their respective markets, they are backed by a collaborative team of professionals at TeleNet. This structure, built on the expertise of each team member, ensures we are optimized for success, and every lead is primed for our clients’ sales teams.
At TeleNet, our dedicated LDRs and SDRs utilize a conversational approach and robust outbound cadence to engage, qualify, and nurture our clients’ prospects and customers. From strategy to lead delivery, they are supported by a behind-the-scenes team, each with a vital role in ensuring success.
- The Account Executive: The AE is the client’s first collaborator at TeleNet, designing a custom contract that aligns with their unique goals. They are always in the loop, providing ongoing recommendations and driving the big-picture vision.
- The Program Director: The program director is a marketing and sales expert who crafts a customized communication guide and outbound cadence. Once launched, they dive deep into the metrics and captured data intelligence, analyzing trends and identifying opportunities to optimize results continuously.
- The Operations Supervisor: Our supervisors keep a close eye on productivity, pushing for excellence in our metrics while fine-tuning our skills. They work directly with our dedicated LDRs and SDRs, listening to calls, optimizing time management, and providing coaching to perfect communication.
- The Quality Assurance Team: Our QA team is responsible for inspecting what we expect – and that expectation is high-quality leads matching the criteria set by our clients. They perform visual and auditory checks on leads and provide valuable feedback to our operations, continually raising the bar on our output.
- The Data Team: Our data experts ensure the best experience for our representatives and clients, whether working in our push-based proprietary system or a client CRM. They provide everything from data appends to customized client reports, always with a focus on increasing productivity and providing seamless visibility.
Tapping into a Team of Experts for Your Success
Ultimately, our entire team operates as a cohesive unit. Every member, from our Chief Operating Officer to our dedicated lead and sales development representatives, works together with a singular focus on our clients’ success.
Our TeleNet team of sales and marketing experts is designed to do one thing exceptionally well: drive high-quality leads. If your team could benefit from an increased pipeline, reach out to our Account Executives today.