One of the primary concerns in coaching teleprospectors to close a deal for Lead Generation is helping them to understand their role when it comes to the sales pipeline. Put simply, the agent acts as a liaison between the customer Continue reading →
Something has peaked my interest as I reviewed results from my recent teleprospecting campaign – the quantity of leads uncovered with the manufacturing industry, both discrete and process, is increasing.
Consistent consumers of technology, such as financial services and healthcare, Continue reading →
When high-tech companies set out to target a specific industry with a teleprospecting campaign, there are typically several unique characteristics that must be considered when determining the best approach. I’d like to share a few key points, based on my Continue reading →
Recently, Ashlea Harris shared some strategies on effective call center coaching techniques. One interesting thing we’ve found over the years is that there not much more terrifying to a new teleprospecting agent than having to listen to his or Continue reading →
It only October, yet the holiday ads are already on the television and decorations are popping up in the store windows already. Thanksgiving and the December holidays will be here before we know it.
Regardless of the industry or occupation, the importance of maintaining one skills in addition to continuing to learn is imperative; this is particularly significant for individuals within (or entering) the world of Information Technology (IT). Regardless of the area within Continue reading →
Often I see various starting points for data when executing B2B sales and marketing campaigns. The spectrum ranges from a newly cleansed list of contacts & verified phone numbers to a spreadsheet with only a list of account names. Regardless Continue reading →
I recently read an article by Monique Honaman, partner in the ISHR Group which provides leadership assessment, development and coaching services. They have created a model called GUIDE Coaching. I found it particularly interesting since our call center is filled Continue reading →
