Program Director

Program Director

TeleNet Marketing Solutions

Title:                                       Program Director

The Program Director is the primary contact person for our client.  Program Directors serve as the liaison between the client/sales and operations.

Essential Duties:

  • Act as the primary liaison between TeleNet and our clients
  • Develop outbound/inbound market targeting, lead generation and lead nurturing campaigns aligned to the objectives of the client, including the creation of marketing communication guides
  • Interface with all TeleNet departments to ensure proper implementation and execution of the campaigns, from the initial phase of systems development and data selection/prioritization to scheduling manpower needs, training and ensuring satisfactory agent performance
  • Monitor TeleNet’s compliance with client objectives from the inception to conclusion of project, working with TeleNet’s operations team on modifications, optimizations and enhancements to yield best results
  • Approve reports and qualified leads prior to being sent to the client, as well as create program analysis reports (quarterly or end of campaign)
  • Communicate effectively with TeleNet’s sales team on client and project issues, as appropriate
  • Coordinate and conduct regularly occurring client meetings, as well as internal meetings including call calibration and training sessions
  • Handle any other assignments upon request or as circumstances require.

Skills and Qualifications Required:

  • Organizational skills
  • Extensive management/leadership skills
  • Superior coaching and teambuilding skills
  • Problem analysis and problem-solving skills
  • Excellent written and oral communication skills
  • Superior presentation skills to promote programs
  • Good judgment, flexibility, and adaptability
  • Efficient with office software: Microsoft Office and Salesforce


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Life insurance
  • Paid time off


  • Monday to Friday 8:00 a.m. – 5:00 p.m.


  • Bachelor’s (Preferred)

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Job Type:                                 Full-time

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