TeleNet Marketing Solutions
Title: Program Director
The Program Director is the primary contact person for our client. Program Directors serve as the liaison between the client/sales and operations.
Essential Duties:
- Act as the primary liaison between TeleNet and our clients
- Develop outbound/inbound market targeting, lead generation and lead nurturing campaigns aligned to the objectives of the client, including the creation of marketing communication guides
- Interface with all TeleNet departments to ensure proper implementation and execution of the campaigns, from the initial phase of systems development and data selection/prioritization to scheduling manpower needs, training and ensuring satisfactory agent performance
- Monitor TeleNet’s compliance with client objectives from the inception to conclusion of project, working with TeleNet’s operations team on modifications, optimizations and enhancements to yield best results
- Approve reports and qualified leads prior to being sent to the client, as well as create program analysis reports (quarterly or end of campaign)
- Communicate effectively with TeleNet’s sales team on client and project issues, as appropriate
- Coordinate and conduct regularly occurring client meetings, as well as internal meetings including call calibration and training sessions
- Handle any other assignments upon request or as circumstances require.
Skills and Qualifications Required:
- Organizational skills
- Extensive management/leadership skills
- Superior coaching and teambuilding skills
- Problem analysis and problem-solving skills
- Excellent written and oral communication skills
- Superior presentation skills to promote programs
- Good judgment, flexibility, and adaptability
- Efficient with office software: Microsoft Office and Salesforce
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday 8:00 a.m. – 5:00 p.m.
Education:
- Bachelor’s (Preferred)
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Type: Full-time