Contracting out contact center tasks to the right partners’BPO (business process outsourcer) firms that excel in people, process and technology—can generate significant bottom-line results. For these outsourcing companies’ success depends on how well they can make their clients’ programs successful.
Acuity Brands, which sells commercial lighting products to the new construction and renovations markets, has achieved just that with it through outsourcing to TeleNet Marketing Solutions.
To learn more, please read the Outbound Call Center Featured Article by visiting the below link…