Marketing Blog & News

What steps are taken to ensure a quality product?

In order to ensure the quality of the leads and appointments generated by our marketing communication specialists, TeleNet employees a two-step lead quality process on each and every lead in order to “inspect what we expect”. This process is initiated by our Quality Assurance department, and also includes a review by the campaign’s Program Director. In addition, quality is continually monitored and enhanced through daily call monitoring, agent coaching, ongoing development training, calibration sessions and random call audits.