We’ve all read this title before and, as an HR or call center professional, been invited to webinars and conference calls to discuss this very important, very elusive goal.
What I aim to do here is to give you true, Continue reading
We’ve all read this title before and, as an HR or call center professional, been invited to webinars and conference calls to discuss this very important, very elusive goal.
What I aim to do here is to give you true, Continue reading →